By requesting or booking an appointment and signing any of the release forms, you are acknowledging that you have read, understood and accepted all policies listed below, as well as in any of the forms you have signed.

Our Policies and Required Information

While booking your pet’s appointment, we ask that you list your pet’s information such as Name, Breed, Age, etc. This information is requested so that we can best understand your pet and their individual needs. Additionally, if the section was improperly completed or only partially completed, we will send you a pet information card via email that you can send back to us with the Client Release Form, no later than 48 hours prior to your requested appointment. Failure to provide required information will result in void of appointment request.

Client Intake Form

Our Client Release Form explains every possible aspect of grooming, what to expect and issues that can occur. It is very important to us and also your pet that the proper steps are taken before they come into our care and also once they’re off the table. We ask that no later than 48 hours before your appointment, you have read through, completed and sent back the Client Release Form that was sent to you via email at the time of your appointment request. If the release is not sent back in a timely manner, or only partially filled out, we retain the right to void your request for an appointment.

Client Release Form

Our mission is to keep every pet in our care not just sparkly clean, but also paw-fectly comfortable. In order for us to accomplish that goal with every pet we see, we ask that while you’re filling out the appointment request form, you are 100% honest about your pet’s health and behavior. Although we do not discriminate, and are willing to work with any pet, we ask that for your pet’s well-being and safety, as well as our stylist’s, you give us as much information as possible on your pet’s past and current medical or behavior concerns. This allows our stylist to properly accommodate to your pet’s individual needs and keep them stress- free and comfortable during the grooming process. In any situation, we will use our best discretion during an appointment to upcharge accordingly. With all pets, everything is taken as it happens and we cannot predict the behavior or outcome of said behaviors. We take the safety and well-being of our furry companions seriously, and we ask that you respect our decision making during the process, in order to keep our stylists safe as well.

Required Pet Information

Per Massachusetts Law, the safety of your pets and our stylists, we require proof of the Rabies vaccine. Along with this, we as an individual business, require proof of the Distemper and Kennel Cough (CIRDC) vaccines. If your pet’s vaccinations are close to expiring, your appointment must be at least 24 hours before date of expiration. We do not accept appointments for pets who have received vaccinations within the last 24 hours, as per outlined in the Client Release Form. If your pet is not able to receive any of these vaccines due to medical complications or otherwise, you must present us with a signed letter from your veterinarian excusing your pet from the vaccination. Failure to present proof of up-to-date vaccines by your appointment time will result in request denial or appointment cancellation, and you may be subjected to a cancellation fee of up to 50% of the scheduled service.

Required Vaccines

Matted Pet & Double Coat Shave Policies

We understand that sometimes grooming can get away from us. It’s completely normal for your pet to have a few knots and tangles from being a little overdue, and that is what we are here for! Keeping your furry family members pampered and comfortable is our number one priority. That being said, it is also our duty to be upfront about what we may find on your pet during an appointment. Whether is just a few tangles, or complete matting, we will discuss the haircut prior to stepping away with your pet. At the time of your appointment, if we notice any matting on your pet that we believe cannot be brushed out, it is our duty as care specialists to remove the matting as quickly as possible. This may result in a shaved, or much shorter haircut than hoped for. If that issue arises, you will be presented with a Matting Release Form, that outlines the risks, to which you must sign before the appointment can continue.

All double coated maintenance & shave information can be found here.

Itchy, yucky buggies: best describes lice, fleas and ticks. When our stylist does their initial hands-on assessment of your pet, any pests will be brought up immediately if they are noticed on your pet. If fleas or lice are present in your dogs hair/fur, we will suggest doing a specialized bath to eliminate them. This will result in a $15 upcharge for the extra bath time and special shampoo we use for them. If you decline this service, we will not be able to bring your pet into the salon until they are completely pest-free. Although we are kennel free, fleas have mighty legs and can travel very far distances-even if the pets are 10ft+ apart.

When it comes to ticks, we generally do not have enough worry to end a service, unless the pet is completely covered. We will, however, assess the pet’s skin and determine whether or not it may be comfortable to, or not to remove any ticks. If your pet has ticks on them: and the tick is overly-engorged, the skin around the tick’s bite seems irritated or red, the skin around the tick has a ring-like rash, or the pet shows physical pain when touched in the area near the tick, your stylist may decide it’s best to leave that area of the pet untouched, and/ or end the service and suggest a vet visit.

For removing fleas and ticks from your pet, we use the brand BioGroom Natural Flea and Tick Shampoo. If your pet has an allergy or reaction to the shampoo or any ingredients of said product, please immediately take your pet to the veterinarian and then contact us directly via email or phone. If you fail or refuse to provide necessary information regarding allergies to any product(s), we are not responsible for the loss of a pet, or the pets reaction to said product.

For more information on how to get fleas in your home under control, visit the EPA’s website through this link.

https://www.epa.gov/pets/controlling-fleas-and-ticks-around-your-home

Flea and Pest Policy

You and your pets are important to us and without you, this would not be possible. However, our stylists time and talent are also an important aspect to providing these top-notch services. Due to being kennel free and one on one with every pet, our cancellation and late policies may seem a bit more strict than a typical salon. This list below outlines our policies on cancellation, no-show and/or late fees.

Failure to sign and/or send back the Client Release Form, up to date vaccinations and properly completed pet information will result in a cancellation of your appointment. No fees will be charged at this time.
Failure or refusal to sign the Matted Pet Release Form will result in immediate end to your appointment. This will result in a 50% charge of the cancelled service before being able to rebook.
Signs of unexpected pests (fleas/lice/etc.) that you are not willing to have treated during the appointment will result in immediate end to services. This will result in up to a 50% charge of the booked service to compensate the stylist.
Cancellations made before the 24 hour mark will be dismissed. Any ‘first-offense’ cancellation made within 24 hours of your pet’s appointment will be marked as a no-show, but will not be held against you. If this issue persists, you may be subjected to pay up to 50% of the cancelled service and/or required to put down a 50% deposit of any future appointments. If this issue is reoccurring, we reserve the right to refuse any future services.
Any cancellation due to pet or personal emergencies will not be charged depending on the nature of the issue.
Failure to confirm your appointment within 12 hours, cancellation within 24 hours, or showing up 15 minutes past appointment time are considered no-shows. In order to compensate our stylist for their time: after three no-shows, we will require a 100% deposit for all future services at the time of booking.
Failure to arrive within 15 minutes of your appointment time will result in appointment cancellation. Late fees will not apply for first-time occurrences. After that, we will implement a late fee charge up to $1 per minute you are late.

We understand that life happens; we have all been there and done that. We only ask that if the situation allows, to give our stylist the proper “heads up!” that you may be late or unable to follow through with the appointment.

Due to demand and the nature of our kennel-free facilities, after one or multiple of these listed offenses, we may decide that you and your pet are not a good fit for Prancing Paws Pet Pawlor.